EMS Supervisor Principles and Practice PDF Free Download
Although the emphasis of this text is on the newly promoted EMS manager, it can also benefit other front- line EMS officers, and can even serve as a template for any organizational leader in a non-EMS business environment. Although it is important to embrace the traditions of public safety and their origins, organizational leaders must not overlook the importance of promoting a business-culture mindset within their EMS organization. Today’s EMS leaders must realize that fire and EMS organizations are in the service delivery business—yes, business. Therefore, the goal for every organizational leader and the members of the EMS organization must be to embrace a business-culture mindset that will maximize positive organizational outcomes, both operationally and administratively.